For the past 7 years, Citadel Rock has helped companies, governments and organizations build relationships, share ideas, and enhance communication through online communities that influence and inspire.
Our team of Strategy Experts, Technology Gurus and Online Community Managers allow us to work with you throughout the lifecycle of your project. This unique approach eliminates the potential failure points typically created when projects get handed off between service providers.
Ideas don't grow alone. This is why Citadel Rock is committed to empowering our customers through building online communities that exhibit ongoing growth and increased involvement. Some examples include:
We all know that online communities can be a powerful engagement tool but too many times they fail due to the simple fact that cracks and failures emerge throughout the project lifecycle.
These questions can only be answered by people who understand the entire lifecycle of an online community. Citadel Rock helps their customers achieve their goals and implement successful communities thanks to our years of experience and proven end-to-end services model.
One of the best demonstrations of the power of an online community is open source software. Through peer collaboration and the exchange of ideas, knowledge and skills, open source projects have become market leaders in their respective sectors. Think of Linux dominating web servers or Android-powered smart phones roaming the globe.
This is why we work with open source software when deploying solutions for our customers. This flexibility allows us to customize the solution to fit any strategy. Its lower cost also allows our customers to focus their budget on long-term growth and ensures that the proper people are in place to manage their community.
As part of our long-term commitment to open source, we immerse ourselves into the projects we work with and always stay up to date on their evolution. Combining our strategic and technical knowledge of open source with our understanding of your online community, we can be there every step of the way to help you maximize all that open source has to offer:
Community management involves having a strategy for ongoing facilitation and outreach. Depending on the nature of the community, there may already be existing channels that can be leveraged, such as:
But many times, the most unlikely candidate may turn out to be the best:
It is therefore our priority at Citadel Rock to never underestimate the potential for emergent contribution. We are able to help you:
Great! You now have an Online Community, but do you really understand it?
By applying Social Network Analysis, we are able to answer these questions. Steps can be taken to: